Work Experience

Omnitrade Establishment

Nov04–present Omnitrade Establishment, Amman, Jordan.

IT manager

S/W. ACCPAC accounting, inventory control, lot and purchase order software.

Omnitrade (www.omnitrade.jo ) is the sole distributor in Jordan of pharmaceuticals such as Roche and AstraZenica products. It has more than 60 employees. The company has implemented ACCPAC package ( www.accpac.com) and is looking to upgrade their IT infrastructure. My job is to manage their IT procurement, contractors, recruitments, upgrades, documentation, manage changes, and improve processes and quality.

My responsibilities and achievements include

· Drafting IT vision and Strategy

· Managing ICT procurements

· Documenting the IT infrastructure; network, S/W, IT assets, SOPs, IT contracts, and security

· Establishing a moden IT center

· Protecting the network and the servers.

· Managing IT systems; email, Sage ERP, CRM and reporting.

· Managing archives

· Developping and executing yearly project plans.

· Managing project scope, time, communications, risk, and procurement

· Reporting to GM and board of directors

Medina Municipality

Aug03–Aug04 Municipality of al-Medina, SA

Senior Project Manager/Business Analyst

H/W-S/W IBM AIX 5L , Oracle 9iAS (9.2), MAP info 7, Citrix Meta Frame XP,

Client Server, Web-based application, ASP.Net. MS Project enterprise.

The Moammar Information Systems- MIS has been awarded a contract to operate and maintain the IT center for the Municipality of al-Medina in the kingdom of Saudi Arabia. The Municipality of Medina has an advanced level of automation with more than thirty applications. The conctract includes maintenance of the wide-area network, enhancements of the current software and GIS applications, and development of eServices as part of the eGov programme for the State of Medina.

As project manager, I am responsible for the following:-

· Develop policies, technical visions, guidelines and implementation plans

· Co-ordinate the necessary plans to implement the projects

· Organize and plan the resources working on the projects

· Coordinate mechanism to execute the projects with senior management

· Ensuring the proper implementation of the project according to specs

· Ensure quality deliverables and as per the requirements

· Report periodically on the status and performance of work

My achievements include

· producing a draft IT architecture and strategy for the center,

· conducting a comple;te eReadiness assessment,

· reviewing procurement documents and taking part in evaluating proposals, and

· cooperating with other government agencies and consulting companies.

· Managing the following projects successfully; client server to Web conversion, GIS application to Oracle-Spatial conversion, systems integration, network re-configuration, Citrix middleware implementation, Remedy (CRM) pilot implementation, two year strategy and implementation plan and budget

The team consists of more than thirty multinational engineers and technicians with wide range of experiences in hardware, software, middleware, GIS, network, Oracle 9iAS, ASP.Net environment, CRM etc. .

The GIS systems developed; the city map, street digging, Baki Cemetery, shop licences, and others were web-based using Mapextreme by Mapinfo pro.

Ministry of ICT- Jordan

12/01 – 08/03 Ministry of ICT/GOJ e-Government of Jordan Program

Senior Project Manager- eServices

Environment MS project, MS Sharepoint, VISIO 2003,

The Ministry of Information and Communications Technology (ICT) is mandated to be the Government entity responsible for the e-Government program and is mandated with the task of assessing some government institutions, which provides vital services to citizens and business, in delivering their services electronically.

The e-Government program is a national program which main duty is to transform the government into delivering e-Services. An ambitious program started in 2001 and plans to complete selected services in 2005.

As project manager, I had to manage five projects for the following government departments; Income Tax, General Sales Tax, Driver & Vehicle Licensing, Land & Survey, and Residency & Borders departments. The projects involved the scoping of eServices, development of IT strategies and implementation plans. My responsibilities included the development of RFPs, managing the procurement, managing the change, administering the contract, supervising vendors, reviewing their deliverables, validating the scope, ensuring compliances with eGov programme standards and security, and monitoring their progress to achieve the goals of delivering the department services online. The department's services were analysed by major IT companies like Gartner-consulting, Ernest & Young, and Deloitte & Touche. PMI methodology was used.

EDS Australia -Sydney

10/00 – 11/01 EDS/ Worldcom-Asia Pacific

Telecommunications Solutions Group-I.Solutions Southern Region

Dedicated Support Team (DST) Leader

H/W-S/W HP-UX 10.2 , Oracle8 Enterprise Edition Release 8.0.5.2.1

Client Server, Web-based application support.

Billing Systems Arbor/BP. Release 8.5i.

Methodology EDS System Life Cycle

Team Mission - The goal of EDS DST is to deliver solutions to customer issues in a timely manner ensuring all levels of service are met with customer satisfaction and communicated openly and precisely.

Team Responsibilities-Business Analysis, Investigates new functionality, Customer Data Analysis, “What If” Analysis, Stress and Volume Testing, Business Process Support, Configuration Testing, Configuration Changes.

My Achievements- the Wcom-Asiapac business has been separated from the European business. My experience in the UK has been utilised to start a team whose purpose is to fix, investigate, and analyse billing and business problems. To do our job we needed to understand the Arbor billing system inside out, the Wcom business practices, and the billing operation. A team of four has proved to be valuable to the business from the very first and has established a reputation that has been recognised by EDS and Wcom.

Last Project- Conversion of Australian Data billing customers, originally UUNET customers from Portal and manual billing to Arbor billing system. The project involves the development of semi-automatic tools to help loading the new customers and their products.

EDS United Kingdom

05/99 – 10/2000 EDS /MCI-Worldcom International

Arbor development / Consultant.

Appointed Technical Team leader

H/W-S/W HP-UX 10.2, Sybase 11.9.2 Arbor 7.6, SAP

C++, Dbtools (Roguewave), OOP, Visual Basic with MS Excel.

Billing Systems Arbor/BP

Responsibilities

· Report to and take direction from the development manager and the project managers.

· Resolve all technical issues throughout the life cycle of projects.

· Review the Business Requirements.

· Review the Solution Design

· Document the functionality that will be delivered in a Functional Specification (FS) / Technical Specification (TS) to meet the Business Requirement and align with the Solution Design.

· Develop manday estimates for Technical Design and construction.

· Develop and documents the Technical Design.

· Ensure the Technical Design is successfully constructed.

· Perform code inspections and ensures that code complies with EDS recommended code standards.

· Ensure unit testing validates that the requirements as documented in the FS / TS are met.

· Review unit test cases and results and ensure that unit test cases comply with EDS recommended guidelines.

· Review the system test objectives and testing approach.

· Control the migration to system test environment.

· Support system and solution testing where necessary.

· Mentor and provide technical expertise, leadership, direction and/ or programming support at application and/ or system level to all project team members throughout the project lifecycle.

· Ensure that the team is aware of applicable procedures, standards and processes and that they are applied.

· Lead the use of EDS methodologies, standards and processes throughout the project lifecycle and across the Applications Development Team.

Business Market Project

· Business Market project is a new initiative by Wcom targeting small and medium size enterprises within the European OpCos.

· The billing platform must provide additional functionality to meet the legal requirements and service expectations of each country to be supported, with additional countries to be supported in future, ideally with a minimum of effort.

· The billing platform must support a completely new interface to the front office systems as well as revisions to existing interfaces. These are the first steps towards a better integration of all systems using EAI (Enterprise Application Integration).

· The project involved some country specific requirement such as secret numbers for Holland and masking of B-party for selected German customers who require their data privacy preserved.

· The project designed in object oriented, OO and implemented in C++ and Dbtools.

GUNS Project

· Global Unwind Network Service (GUNS) offers Freephone service to international business customers. Came out through the merger between MCI and Worldcom. Freephone service provides businesses with international toll-free numbers similar to domestic 800 numbers. The project requires the design of interfaces with the billing systems, financial interfaces, SAP, and other reporting systems.

Responsible for:

· Refining the requirement and participating in the Joined Application Development meetings at the MCI site in Colorado springs.

· Analysing, designing and implementing the new project.

· Coding the software using C, C++, embedded SQL, and UNIX scripts.

· Conduct Arbor training for a group of 8 people. The group learned what is Arbor billing platform, how it works, and all the tools needed for development.

Operations Improvement

· Participating in a performance improvement project involved analysis of concurrent processing, deadlocks, table configuration, logs, and reports.

· Reconfiguring some functions of the billing and the rating systems.

· Using Excel and writing Visual Basic macros to generate report that monitors, checks, validates errors occurred during and after billing

· Reviewing the current scripts and recommending enhancements.

EDS Australia

02/99 – 04/99 EDS /Cable & Wireless-Optus account.

Technical Team Leader/Technical Designer.

H/W-S/W Digital-unix V4.0 , Sybase 11.5.1 Arbor 6.0, Arbor 7.6

VAX/VMS, Unix. Oracle 6, Cobol, Basic, C.

Billing Systems GSMIS (EDS), Arbor/BP (Lucent ), CASS (IBM), Atlanta-Saville.

· Analysing and designing a new rating method in GSMIS billing system to allow for selective capped calls and unit charge calls which were not catered for in the legacy system.

· Analysing and designing rating mechanism for marketing promotions. "Yes" time, which I was behind its configuration and implementation, was a highly publicised and successful promotion for free national mobile-to-mobile calls.

05/98 - 01/99 EDS /Cable & Wireless-Optus account.

Technical Team Leader for Non-core Arbor projects.

H/W-S/W Digital-unix V4.0 , Sybase 11.5.1 Arbor 6.0, Arbor 7.6

Duties & Responsibilities

· Analysing, developing, and maintain Client-Server applications for non-core Arbor systems such as Service Maintenance Level system (SML). This system processes data feed from the two legacy billing systems Optus wireline, CASS and Optus mobile, GSMIS. It then updates the Arbor combined billing system using APIs, direct SQL access, and stored procedures.

· Designing new functionalities for non-core Arbor systems. This includes writing the functional specification document.

· Co-ordinate code migration and liase with the Solution Testing team of Optus and ensure the delivery of quality software for testing.

· Improving the design of the current software such as replacing Sybase DB calls by CT client library calls.

· I was involved in two releases: First, Arbor upgrade to 7.6 which required changes to Arbor data model. Second, Telestra Local Access Resale by Optus became a reseller for Telestra services, the project was to load into Arbor the services, charges, and usage coming from Telestra.

· Optus fast and dynamic environment is ideal to learn a great deal about Arbor internal tables and about Optus billing system in general.

EDS Malaysia

08/97 - 04/98 EDS /TIME Telekom account Kuala Lumpur, Malaysia.

Database consultant and Technical Team Leader.

H/W - S/W HP-Unix Oracle 7.0, Sybase. Arbor 7.0

Billing Systems ISIS (product of CSC), Arbor/BP (Kenan systems)

Data Conversion Project

· Took part in collecting requirements for the conversion of ISIS mobile customers in functional areas like rating, billing, roaming, account receivable and payment processing. My job also included reviewing the document delivered to the customer and helping the customer to understand the new billing system.

· Analysing the functionalities of ISIS and participating in the review of the solution design with the customer.

· Took a leading role in the Mapping effort of ISIS fields to Arbor/BP. A work that required thorough understanding of every field in the source and the target systems.

· Took a lead in designing and developing of the Daily Extract Project with a team of four. The project was to capture the daily activities on the legacy system, temporarily stores the data, collect the data, and transfer it to the target machine to be loaded into Arbor. This project is to run daily until phase II of the project is implemented.

· Providing training and knowledge transfer to the local staff in order to reduce the reliance on the expatriates.

· Assisting in the system testing, test plan, and fault fixing for the project.

· Liase with the operation personnel and EDS team in all aspects regarding the system such as database tuning, system performance and development environment maintenance.

EDS Australia

03/97 - 08/98 EDS / Optus Account Sydney, NSW Australia-

Project Manager - Dedicated Support Team(DST) Leader.

H/W - S/W VAX/VMS, Unix. Oracle 6, Cobol, Basic, C.

The Dedicated Support team is formed to tackle urgent problems that can not wait for the normal releases. Several projects and software fixes were bundled and implemented in mini-releases. The team was also responsible for ensuring that any changes to production are retrofitted in releases still in testing or development The projects consists mainly of maintenance fixes and enhancements to the current mobile billing system.

Duties & Responsibilities

· Running a team of 7 developers for Optus DST projects.

· Ensure the timely delivery and quality of DST project deliverables (i.e. Functional Specifications, Test Plans, Project Plans)

· Prioritise, assign and ensure the successful completion of change requests and projects, in consultation with the Project Office Supervisor and Project Office Project Planner

· Act as key customer point-of-contact for issue resolution relating to change items and/or projects

· Work with customer and EDS team in defining problem statement, solution criteria and high-level requirements

· Co-ordinate with the Optus GSMIS/Arbor Release Manager to formulate the GSMIS/Arbor release schedules

· Match, to the best of his/her ability and in line with best business sense, the assignment of team members to their desired development direction.

· Responsible for ensuring that Function Point Counts are performed at the agreed phases of the project lifecycle.

05/94 - 02/97 EDS / Optus Account Sydney, NSW Australia -

Systems Engineer-Information Analyst

H/W - S/W VAX/VMS, Unix. Oracle 5, Oracle 6. Cobol, Basic, C.

Responsibilities

· Maintaining and developing of GSMIS (Management Information System for GSM, Global System for Mobile Communications) enhancements and implementing them under the guidelines of EDS' Systems Life Cycle (SLC) methodology.

· Analysing, modifying, testing and implementing existing functionalities.

· Assisted in redesigning and implementing new functionalities.

· Redesigning and Optimising run time performance projects. Those projects were required to cope with the ever increasing number of subscribers and the limited resources.

· Monitoring application performance and performing run-time improvement functions.

· Designing and constructing the billing of Direct Debit project which involves payments using credit cards.

· Doing analysis and Design the billing of Fax and Data project.

· Solving production critical problems and working with production personnel to achieve the ultimate solutions to the problems.

· Working with the dedicated support team to implement fast tract projects.

· Supporting User Acceptance Testing and system test.

· Acting project leader for the Dedicated Support Team.

UNSW Sydney

08/93 - 05/94 The department of Computer Science and Engineering at the University of New South Wales, Sydney Australia.

_{Researcher in cognitive science and a part-time tutor.}

_{H/W-S/W SUN and Digital unix.}

· _{Tutoring Computer Organisation subject for two classes about 20 students each. My job includes explaining the lectures to the students, solving the exercises, and marking the exams.}

· _{Classes taken for the research : Expert -systems, Human-computer interaction, and Human Problem solving.}

RSS Jordan

08/87 - 07/93 The Royal Scientific Society (RSS) - Amman, Jordan.

_{Computer System Analyst , programmer, and lecturer.}

H/W - S/W NCR mainframe, NCR-Tower/Unix, Micro-VAX/vms,etc.

_{· The RSS is the main research institute in Jordan. My projects took place mostly in governmental departments. My duties varied according to the project that I was involved in.}

_{· Following are the on-site projects I worked on:}

_{· National Information System: A nation-wide network for social, scientific, and economical databases. My job involved two tasks; first, building a database for science and scientists. Second, co-ordinating with other sites in order to achieve an integrated system.}

_{· Statistical analysis using SPSS and COBOL for several projects. My job involved building data entry system, maintaining it, and producing statistical reports.}

_{· Registration/Enrolment System for newly established college managed by RSS.}

_{· Following are the off-site projects:}

_{· Social Security Department: The project required rewriting the old system on a new platform using ORACLE and adding many enhancements to it.}

_{· National Livestock consensus: A project, sponsored by several government ministries, the aim of which is to provide the government with uptodate and on-line information on farms, farmers, and livestock in Jordan.}

_{· Production control and Financial analysis for chemical and food manufacturer. My job included the conversion of the system from COBOL and ISAM to INFO-BASIC database.}

_{· Registration/Enrolment System for newly established Princess Sumayya University College for Technology managed by RSS. I had to write the system using ORACLE 5 on PC as preparation for future migration to a larger system.}

CDD Jordan

08/85 - 08/87 Civil Defence Directorate (Kingdom of Jordan)
Analyst /Programmer/Operator

H/W - S/W VAX, PDP11-VMS.

_{Two years service, as conscript, at the computer centre. Took part in analysing, programming and testing the following: Personnel, inventory, and Database systems.}

Formal Education

Master of Science in Computer Science/ Applied Mathematics with honour.

Worcester State College, Worcester, Massachusetts, USA

Bachelor of Science in Computer Science with honour.

South-western Oklahoma State University, Weatherford, Oklahoma, USA

Training And Education

Management Training

Communications Management 15 hours Sep 2005, Beirut, Lebanon.

Time management, 15 hours, May 2005, Amman, Jordan.

Project Management Professional training 120 hours Jan 2003.

Project Management Workshop, Positive Negotiations skills

Facilitation training –dead sea 2002.

Results based listening, Conflict Management

Technical Training

Systems Engineer Course, Oct, 90 (6 months, Okinawa, Japan).

GSMIS billing system- Optus, Sydney.

User Training , Database Convention and DTR,

Database Internals , Billing & Rating ( Production Support ).

EDS Systems Life Cycle Methodology.

Requirements determination, Defining Project Scope

Process Modelling.

Function Point Analysis workshop

ARBOR/BP (Automated Repair Billing Order Requests) / Billing Platform

Executive overview (Arbor/BP).

PKI (Public Key Infrastructure) training March 2003.

GIS and Mapinfo training Februay 2004

Professional Membership & Awards

May, 11^th, 2003 Certified PMP, project management professional

Dec, 2002 Member of Project Management Institute

June, 1996 Member of Australian Computer Society.

Aug, 1996 Certificate of appreciation for Mobile Release 3.4

Letter of recognition For OPTIMIS release 3.4 & 4.1

Nov 20, 1996 Certificate of appreciation for Mobile Release 4.1